commencis careers hiring

IT Helpdesk Staff



Commencis, Full Time, Hybrid

Join us in paving the way for a thriving digital society!

Commencis has more than two decades of expertise in the world of experience design, software engineering and cloud technologies. Our products and solutions are used by leading brands in financial services, insurance, airlines and retail in more than 20 countries.

We help our clients around the globe to commence their next evolution and pave the way for a thriving digital society. We love discovering what’s next. We value collaboration, curiosity, and an open mindset at work.

If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!

This position requires the ability to take incoming trouble calls, using Commencis ticket system, troubleshoot the problem and provide resolution in a timely manner.
Know-how MS applications and imaging/ghosting procedures.


  • Work independently to research and resolve complex technical issues; clearly communicate technical solutions and provide individual end user training as needed.
  • Effectively provide support over the phone, in person and online.
  • Capturing and documenting the details of technical issues, as well as the troubleshooting steps taken; the Helpdesk Ticketing system will be used to track, and route problems and request.
  • Must understand escalation procedures.
  • Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications.
  • Be familiar with Windows, OS X, iOS, Android, MS-Office and know imaging, ghosting and backup procedures. Providing support for email clients: Outlook on Windows and Outlook on Mac.
  • Generate, track and close trouble support tickets for all IT related issues in a timely manner.
  • Smartphone (iOS/ Android) Exchange Mail configurations/troubleshooting as needed.
  • Video Conferencing equipment setup/troubleshooting.
  • Inventory management – restocking, imaging, asset tagging.


  • Experience with Handheld devices
  • Familiarity with remote support tools.
  • Natural problem solver
  • Experience in troubleshooting, installingand connecting equipment and software.
  • Keep up-to-date with technology changes.
  • Eager to learn new technologiesandan ability to learn them fast.
  • Proactive and able to work autonomously as well as part of a team.
  • Must be able to sit for prolonged periods of time in front of a computer.
  • Must be able to perform physical activities, such as but not limited to; lifting heavy equipment (up to 30kg), bending, standing, climbing, or walking.
  • Position requires the candidate to be able to work beyond the normal workday to support any computer issues that may arise.

Why Commencis?

We want people to thrive at Commencis. Here are what Commencers like about working at Commencis.

Competitive compensation & benefits: Competitive salary, private health insurance, pension & retirement plans (company backed pension system), meal card & commute compensation, paid birthday-off

Happier Weekdays: We offer flexible working hours including remote working option. Online events, guest speakers, refreshments in the office, meeting-light culture and many more to enjoy the weekdays.

Never Stop Learning: We support learning and development programs for pretty much anything. And provide you the opportunity to reach the leading online e-learning platforms like Udemy & libraries.

Community & Socials: We are a tight-knit community and love gathering together. Happy hours, workshops, new year party, city tours, Summer Campus are only some of our social activities.

Open culture: We offer a flat organization, direct & open communication culture. We value Commencers’ voice, and address any suggestions and questions you ask.

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products. Putting digital at the core, Commencis transforms businesses to thrive and stay relevant in a demanding digital world.

Driven by purpose, Commencis focuses on creating measurable positive impact and competitive advantage through technology, design and data science. Commencis enables clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability with cloud solutions.