commencis careers hiring

Customer Success Manager

Client Delivery

job posts

Dataroid, Full Time

Join us as we pave the way for a thriving digital society. We are Commencis!

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products.

Bringing together more than 20 years of experience in the world of digital, design and technology, we transform businesses to thrive and stay relevant in a demanding digital world.

We enable our clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability to their businesses. We love to discover what’s next. We love creating new ways for the digital society to interact. Our workplace values collaboration and curiosity with an open mindset. If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!

We are looking for an energetic, ambitious and high-performing Customer Success Manager who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction. Plus, you’ll have the opportunity to work from Bodrum, at the Commencis Summer Campus.

Responsibilities include but are not limited to:

  • Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
  • Serve as single point of contact on customer priorities and ensure customer issues are resolved.
  • Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
  • Work with product development teams on priorities and product backlog.
  • Create and lead customer support processes.
  • Provide product feedback and insights to the business and product teams.
  • Ensure 100% satisfaction among all customers.
  • Understand product infrastructure.

Skills & Qualifications:

  • A minimum of 4 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
  • Desire to work in a dynamic and fast-moving startup environment.
  • Ability to work independently and in a team.
  • Experience working with, and managing, stakeholders and customers.
  • Team player, good interpersonal skills.
  • Knowledge of the analytics market and data infrastructure.
  • Act as internal support for our sales, marketing, and engineering teams.
  • Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred.
  • Strong knowledge of technology, digital and innovation.
  • Excellent listening, negotiation, and presentation skills.
  • Strong leadership skills and ability to inspire.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises
to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.
 
Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

Dataroid is Powered by Commencis

commencis careers hiring

Product Designer

Design

job posts

Dataroid, Full Time

Join us as we pave the way for a thriving digital society. We are Commencis!

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products.

Bringing together more than 20 years of experience in the world of digital, design and technology, we transform businesses to thrive and stay relevant in a demanding digital world.

We enable our clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability to their businesses. We love to discover what’s next. We love creating new ways for the digital society to interact. Our workplace values collaboration and curiosity with an open mindset. If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!

We are seeking a Product Designer with a passion for finding solutions that allow customers to intuitively use our products. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Plus, you’ll have the opportunity to work from Bodrum, at the Commencis Summer Campus.

Responsibilities

By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision.

More responsibilities in detail

  • Set design requirements based on information from internal teams and user research.
  • Identify new product improvement opportunities.
  • Analyze how a new product satisfies market needs and consumer preferences.
  • Stay up to date on current industry trends and market conditions.
  • Coordinate with other design team members to ensure consistent and accurate communication.
  • Modify and revise existing designs to meet changing customer preferences.
  • Work closely with product engineers to suggest improvements for products and processes.
  • Present product design ideas to cross-functional teams and senior leadership

Requirements

  • Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing
  • An intuitive eye for customer needs beyond the obvious
  • Excellent attention to detail
  • Ability to collaborate with cross-functional team members
  • Ability to collect and interpret both qualitative and quantitative feedback
  • A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives
  • Ability to effectively communicate and persuade around design concepts
  • Passion for design; not satisfied with the status quo and always thinking of ways to improve
  • Creative problem-solving skills
  • Dynamic, creative personality, effective at engaging and influencing a variety of audiences
  • Provide assistance to product engineers when needed
  • Recommend new tools and technologies by staying abreast of the latest trends and techniques

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises
to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.
 
Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

Dataroid is Powered by Commencis

commencis careers hiring

Solutions Architect - Big Data

Engineering

job posts

Dataroid, Full Time

Join us as we pave the way for a thriving digital society. We are Commencis!

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products.

Bringing together more than 20 years of experience in the world of digital, design and technology, we transform businesses to thrive and stay relevant in a demanding digital world.

We enable our clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability to their businesses. We love to discover what’s next. We love creating new ways for the digital society to interact. Our workplace values collaboration and curiosity with an open mindset. If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!

At Commencis, development is the heartbeat of our service offering. Our developers are technology enthusiasts who follow technology trends closely to be one step ahead all the time. Every day they use their technological know-how to create something new. By incorporating new technologies into product and service design, they help us create radically simple and seamless experiences. Plus, you’ll have the opportunity to work from Bodrum, at the Commencis Summer Campus.

Key Responsibilities

    • Leading, designing, and implementing highly scalable streaming and batch data pipelines, building and deploying data forward solutions with high availability and high-throughput requirements
    • Providing active “hands-on” architectural guidance and leadership through the entire lifecycle of development projects
    • Consulting for the optimal design of database environments, analyzing complex distributed production deployments, and making recommendations to optimize performance
    • Troubleshooting system-level integration and performance issues
    • Collaborating closely with other architects and peers across the organization architecting and delivering solutions
    • Developing and leading proof-of-concepts projects
    • Driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
    • Cross-training peers and mentoring junior teammates
    • Conduct code reviews and provide feedback to the engineers

Qualifications & Experience

    • BSc/MSc/Ph.D. degree in Computer Science or a related field or equivalent work experience
    • 6+ years of experience in developing software in Java Spring Boot, JavaScript, and/or Python
    • 3+ years of experience in design and implementation of complex distributed systems architectures
    • 2+ years of hands-on experience using and operating Apache Kafka
    • Working knowledge of application and system availability, scalability, and distributed data platforms
    • Expertise in OLTP and OLAP systems design and performance optimization
    • Experience with non-relational, NoSQL databases and other data analytics applications
    • Experience with tools such as Elasticsearch, Couchbase, Druid, MongoDB, Cassandra, and/or HBase
    • Experience with data streaming frameworks such as Apache Kafka and/or Apache Spark
    • Experience with microservice architecture and best practices
    • Experience with containerization and orchestration frameworks such as Docker and/or Kubernetes
    • Experience with AWS is a plus
    • Experience administrating and tuning Hadoop/Spark is a plus
    • Agile and DevOps approach
    • Positive and proactive leadership presence.
    • Can-do attitude.
    • Ability to prioritize and execute tasks in a high-pressure environment.
    • Experience working in a team-oriented, collaborative environment.
    • Ability to communicate ideas in both technical and user-friendly language.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises
to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.
 
Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

Dataroid is Powered by Commencis