April, 2020

The novel coronavirus (COVID-19) continues to disrupt industries and businesses around the world in an unprecedented way. Insurance companies play a critical role during this period as unforeseen conditions like loss of lives, jobs or the collapse of businesses direct people to apply for insurance companies to get support. For the very reason, it’s one of the industries that is most likely to be impacted not only throughout the crisis but also in the following period. COVID-19 is impacting the insurance industry in various ways from business continuity to customer service considerations to the financial outlook. This report aims to understand the impact of COVID-19 on insurance industry, take a snapshot of consideration areas and recommend key actions that would help insurance players for the post COVID-19 period. Topics covered in this report: 1. Global Impact2. Impact on Insurance industry3. Consideration Areas4. Approach to Customers5. Future Scenarios and Technology Use Cases6. Global Overview7. Impact on Other Industries