Event Highlights: Uniglobal Digital Banking Summit 2026

Commencis joined Uniglobal’s Digital Banking Summit 2026 in Munich to meet banking leaders from across Europe. Three digital banking trends stood out on the agenda: AI-powered customer interactions, personalized and connected banking experiences, and core banking modernization.

During the two-day event, we met with banking leaders from across Europe to discuss their digital priorities, share perspectives on AI in banking, and talk about how we help banks design and build better digital products.

Outside the conference, we teamed up with Meniga, a personalized banking technology provider, to host a happy hour with representatives from leading European banks. It gave us more time to catch up with clients and partners, meet new people, and keep the conversations going in a more relaxed setting.

Three digital banking trends featured prominently on this year’s summit agenda: AI-powered customer interactions, connected banking experiences, and core banking modernization.

• AI-powered customer interactions: As conversational AI in banking matures, banks are looking beyond traditional chatbots to AI agents that can handle more complex customer requests, with human oversight still playing an important role.
• Personalized and connected banking experiences: Customers expect banking to work smoothly across mobile, web, and branch channels. For banks, that means connecting these channels into a seamless omnichannel banking journey and delivering a personalized banking experience that reflects individual needs.
• Core banking modernization: Rather than replacing their entire core banking system, banks are exploring ways to update existing platforms, integrate new capabilities through APIs, and make improvements without disrupting day-to-day operations.

The emphasis across all three areas was on practical applications, not just new technology.

At Commencis, we help banks design and develop digital banking platforms, improve customer journeys and the overall banking customer experience, and apply AI where it can make a real difference. Our work brings together product design, software engineering, and AI expertise.

We’ve also explored how changing customer expectations are influencing retail banking in our report, Growing with the Next Generation: How Incumbent Banks Can Lead the Next Era, which covers nine trends’ banks should be watching.

Thanks to everyone we met in Munich. We look forward to seeing you at future events!