Make AI work for
Commencis AI empowers organizations to turn AI ambition into working systems that create measurable business value. AI Lab brings together products that act, make sense, and interact, while AI Studio provides expert-led consulting to identify the right opportunities and put AI to work where it can deliver the greatest impact.
Not in theory, but in practice AI Now, in action.
Call Center Optimization
A financial institution needed to reduce IVR complexity and wait times.
- Conversational onboarding instead of IVR
- Intent-based routing
- Real-time self-service
- Context-aware interaction flows
wait
time
handling
time
first-contact
resolution
CSAT
Credit Card Data Extraction & Structuring
A financial services provider needed reliable data extraction. Native SDK's card data extraction was slow.
- OCR + semantic parsing
- Data validation & normalization
- Structured outputs
- Integration into onboarding
error
rate
processing
time
data
accuracy
Commerce Intelligence from Agent & Transaction Data
A commerce platform needed unified behavioral insights. Fragmented data limited insight generation.
- Unified data layer (agent + transaction)
- Behavioral pattern detection
- Real-time insights
- Dynamic dashboards + conversational data access
conversion
optimization
time to
insight
campaign
performance
faster
decisions
Hyper-Personalized Travel Planning Engine
An airline needed to increase personalization and conversion. Generic recommendations resulted in low engagement and conversion.
- Intent-based planning
- Context-aware recommendations
- Dynamic itinerary generation
- Integrated booking flows
conversion
rate
basket
size
engagement
rate
drop-offs
Seamless Outbound Approvals & Off-Hour Handling
A technology service provider needed to automate approvals and after-hours requests.
- Automated outbound approval calls
- Conversational voice interaction
- Smart off-hours routing
- Backend-integrated action flows
approval
time
operational
workload
data
accuracy
uninterrupted
experience
Insurance Claim Automation
An insurance company needed to streamline claim processing. Manual efforts caused delays and inefficiencies.
- Automated intake & document processing
- Intelligent routing
- Workflow orchestration
- AI-assisted decision support
processing
time
operational
cost
error
rate
customer
satisfaction
AI Workplace Assistant
A large holding needed a unified internal assistant. Employees struggled to access policies and insights across systems.
- Teams-integrated AI assistant
- Policy & process access via natural language
- Career path and skill guidance
- Action-triggering capabilities
info access
time
support
requests
self-service
adoption
employee
engagement
E-Commerce Product Intelligence & Smart Search
An e-commerce platform needed better product discovery. Inconsistent data reduced discoverability.
- Automated product enrichment
- AI-based categorization
- Attribute extraction
- Semantic search
search
relevance
conversion
rate
manuel
effort
product
discoverability
AI Opportunity Mapping & Prioritization
An enterprise client needed a clear AI roadmap. AI initiatives were scattered and lacked prioritization.
- Discovery workshops
- Use case identification
- Value vs feasibility mapping
- AI roadmap definition
use cases
identified
prioritization
time
clear execution
roadmap
strong
alignment
Telecom Customer Experience Intelligence
A telecom operator needed proactive issue detection. Customer feedback was siloed and reactive.
- Multi-channel aggregation
- Sentiment & root cause analysis
- Issue clustering
- Proactive alerts
resolution
time
churn
risk
proactivity
rate
customer
satisfaction
AI in our delivery across the product lifecycle
We don't just build AI; we deliver with it. Embedded across our own software development lifecycle, AI improves the speed and quality we bring to every client engagement, supported by the same governed workflows, tools, and guardrails we use ourselves.
SDLC AI Companion
Sage is the Commencis AI product for the software lifecycle, built on our agentic platform Mercury and shaped for product teams. It uses shared context to create and run analysis, code, tests, and more.
We are tool agnostic
Built on the right partnerships
Across AI Lab and AI Studio, we select and combine the right stack for each use case by balancing performance, cost, data, and regulatory constraints.
From cloud to on-prem and hybrid environments, supported by a strong partner ecosystem, we develop production-ready systems without vendor lock-in.
Forward Deployed Engineering
Embedded Collaboration
Working side by side with product, design and engineering teams.
AI Native Mindset
AI is part of how we think, build and deliver, not an add-on.
End-to-end Delivery
From discovery to deployment, we own the full path to production.
AI Hub Insights
Explore AI Hub for the latest insights, use cases, and real-world applications that help organizations adopt AI effectively.
