Customer Success Manager

Join us as we pave the way for a thriving digital society. We are Commencis, we help leading brands grow and scale in digital, powered by our Big Data, Analytics and Cloud products.

Commencis is founded by the same group of people that created Pozitron (later acquired by Monitise) with a new vision to become a market-defining global brand in Digital Transformation and Big Data. We designed a workplace that values collaboration and curiosity with an open mindset. If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!

We are looking for an energetic, ambitious and high-performing Customer Success Manager who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading Commencis in the right direction.

 

Responsibilities include but are not limited to:

  • Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
  • Serve as single point of contact on customer priorities and ensure customer issues are resolved.
  • Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
  • Work with product development teams on priorities and product backlog.
  • Create and lead customer support processes.
  • Provide product feedback and insights to the business and product teams.
  • Ensure 100% satisfaction among all customers.
  • Understand product infrastructure.

 

Skills & Qualifications

  • A minimum of 3 years’ experience in a Technical Support function (B2B) dealing with data analysis.
  • Desire to work in a dynamic and fast-moving startup environment.
  • Ability to work independently and in a team.
  • Experience working with, and managing, stakeholders and customers.
  • Experience in financial services, e-commerce and airlines.
  • Team player, good interpersonal skills.
  • Knowledge of the analytics market and data infrastructure.
  • Act as internal support for our sales, marketing and engineering teams.
  • Knowledge of Mobile Apps development environments, frameworks and tools is preferred.
  • Strong knowledge of technology, digital and innovation.
  • Excellent listening, negotiation and presentation skills;
  • Strong leadership skills and ability to inspire.

 

 

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products. Putting digital at the core, Commencis transforms businesses to thrive and stay relevant in a demanding digital world.

Driven by purpose, Commencis focuses on creating measurable positive impact and competitive advantage through technology, design and data science. Commencis enables clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability with cloud solutions.

 

Tell us why you’re the right one to join our team. Apply now through LinkedIn or e-mail.

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To apply for this job email your details to hr@commencis.com