Customer Success Specialist

commencis career

Join us as we pave the way for a thriving digital society. We are Commencis!

Commencis helps leading brands grow and scale in digital, powered by its big data, analytics and cloud products.

Bringing together more than 20 years of experience in the world of digital, design and technology, we transform businesses to thrive and stay relevant in a demanding digital world.

We enable our clients to design and build digital experiences, create stronger and more meaningful relationships with their customers, and bring agility and scalability to their businesses. We love to discover what’s next. We love creating new ways for the digital society to interact. Our workplace values collaboration and curiosity with an open mindset. If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!

We are looking for an energetic, ambitious, and high-performing Customer Success Specialist who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform Dataroid in the right direction.

Responsibilities include but are not limited to:

  • Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
  • Work with product development teams on priorities and product backlog.
  • Be a part of customer support processes.
  • Provide product feedback and insights to the business and product teams.
  • Ensure 100% satisfaction among all customers.
  • Understand product infrastructure with both technical and business perspective

 Skills & Qualifications:

  • Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 2 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
  • Desire to work in a dynamic and fast-moving startup environment.
  • Ability to work independently and in a team.
  • Team player, good interpersonal skills.
  • Desire to learn of technology, digital and innovation.
  • Excellent listening, negotiation, and presentation skills.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modeling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.